FAQ & Services
Customer & Order Enquiries
– Live Chat: Message our team from the chat bubble located bottom right of screen
– Email: firstname.lastname@example.org
– Telephone: +44 (0) 20 7117 2577
– Business Enquiries: at this link
3 Cale Street Chelsea: Boutique Opening Hours and Services at this link.
We accept all major credit and debit cards including American Express, online and in-store.
All card payments are secure and processed via partners: Stripe, iZettle, PayPal, Amazon, Apple Pay, Google Pay and Klarna
Paypal and Amazon: Paypal and Amazon account holders can speed through online checkout in just a few clicks without re-entering credit card details.
Klarna: We’ve partnered with Klarna to bring you flexible payments at online checkout. Your bill is split into three equal payments which are collected every 30 days. No added interest or fees. It is easy, safe to use and you’re always covered by Klarna’s Buyer Protection. Select Klarna at checkout to buy now and pay later.
In-Store Contactless Payments: Read more at this link.
N.B. We do not store credit card details nor do we share customer details with any third parties.
How To Place Online Orders
Select the quantity you wish to purchase on the product pages and click on [Purchase] to add items to your Shopping Bag.
Then follow the Shopping Bag Checkout steps, where you will also have the option to setup your account or login to your existing account.
To create an account with AncienneAmbiance.com: Click on [LOGIN | REGISTER] to enter your details.
Benefits of an account: You can login to view pre-orders, recent orders, discounts and store your billing address, together with multiple shipping addresses.
For further information or any assistance please do contact us by email, telephone, or use Live Chat.
Delivery & Returns
Learn more at this link.
Gift Wrapping, Gift Cards & Corporate Gift Services
See detailed information about Gift Services at this link.
Our Right To Not Accept Your Order Or Cancel Your Purchase
We reserve the right to refuse any order for whatever reason. We also reserve the right to cancel any purchase (an order already accepted by us) in (amongst others) the following situations, without being liable for any damages or costs:
* We are not able to deliver to the address provided by you
* Your billing information is not correct or not verifiable
* Your order is flagged-up by our security systems as not verifiable or susceptible to fraud
* The product is not available (such payments taken will be refunded)
* Our system experienced an error
We remain committed to providing both a safe office and in-store environment, following strict hygiene protocols with all orders.